Morning Teams call, afternoon on-site customer appointment.
This is what the workday looks like in many Swiss companies today.
The reality:
For the same job, two completely different workflows are often used.
Online? → AI notetaker.
On-site? → Notepad or memory.
That no longer fits today's way of working.
The key points in brief
- Most AI meeting tools only work for video calls
- On-site conversations often remain undocumented, even though they are crucial
- Two systems lead to media disruptions and poor data quality in the CRM
- Bot-free solutions are a clear advantage in customer conversations
- Meeting Metrics covers both worlds - online and on-site
The problem: Two worlds, no connection
Many companies have their online meetings under control.
Transcription and summaries are now standard there.
But as soon as a conversation goes outside the call, the process breaks down:
- On-site customer appointments
- Phone calls
- Meetings in conference rooms
- Conversations at events or trade fairs
Here, everything usually happens manually again.
The consequence:
- Online meetings are well documented
- Personal conversations only partially or not at all
- Important information is missing in the CRM
- Follow-ups are based on memory rather than facts
Not because the conversations are bad, but because they are not properly recorded.
Why on-site conversations are particularly critical
The irony:
The most important conversations are often the worst documented.
Customer appointments
You invest time for travel and conversation - and come away with a few keywords.
Phone calls
Spontaneous, quick, informative - but hardly traceable afterwards.
Internal meetings
Ideas arise, decisions are made, but no one has a complete protocol.
Events & trade fairs
Many conversations in a short time - everything blurs by evening.
It is often here that it is decided whether a deal is made or not.
What a modern solution must be able to do
Anyone who really wants to document meetings efficiently needs more than a classic notetaker.
1. Cover online meetings
Zoom, Teams, Meet, WebEx
2. Be able to record on-site conversations
Smartphone, laptop, or external microphone.
3. Work bot-free
No "Bot joined the call" in customer conversations.
4. Take data protection seriously
Processing in Switzerland, clear control over data.
5. Speaker recognition
Who said what - especially important with multiple participants.
6. Multilingualism
German, English, and ideally also Swiss German.
Why most tools stop here
Many well-known solutions are optimized for online calls:
- They require a bot in the meeting
- They only work within video platforms
- They have no real mobile workflow for on-site conversations
This leads to a break in everyday life.
How Meeting Metrics solves this
Meeting Metrics was built exactly for this problem:
One tool for all conversation formats.
Online meetings
- Desktop app for macOS & Windows
- Runs in the background via system audio
- No bot visible in the call
- Automatic transcription & structured summaries
- Speaker recognition included
On-site conversations
Here lies the real difference:
- Recording directly via the iOS app
- Works for customer appointments, phone calls, and meetings
- Offline recording possible (sync later)
- Speaker recognition also for physical conversations
- Summaries and tasks automatically created
No tool switching. No media disruption.
A typical workday - without tool chaos
- 09:00 → Online meeting (desktop app)
- 10:30 → Phone call (mobile app)
- 13:00 → On-site customer appointment (iPhone)
- 15:00 → Internal meeting in room (smartphone)
At the end of the day:
- All conversations in one place
- Uniform structure
- Clear action items
Data protection: Especially crucial in Switzerland
Trust is central in customer conversations.
- Data processing in Switzerland
- No access by third countries
- No use of your data for model training
- Enterprise option with even stronger control
When an online tool is enough — and when not
Online-only is enough if:
- you work fully remote
- you have no physical meetings
You need more if:
- you meet customers on-site
- you want to document phone calls
- you have meetings outside of Zoom & Teams
- you attend events or trade fairs
Conclusion: Meetings are hybrid - your solution should be too
The working world has changed.
Meetings no longer only take place online.
Most tools only cover part of it.
Meeting Metrics connects both worlds - without additional tools, without bots, without breaks in the workflow.
Frequently asked questions
Does the app work without internet?
Yes, recordings are possible offline and are synchronized later.
Can I also record phone calls?
Yes, via the mobile app (e.g., with speaker or iPhone recording).
Do I need separate accounts?
No, everything runs through one account and synchronizes automatically.
What about data protection?
All data is processed in Switzerland, without use for AI training.
